Question 1

How Long It Will Take For Me To Receive My Order?

Accepted Answer

Orders are shipped within 24-48 hours of receiving. In case there is a delay, we will inform you via e-mail regarding the date of shipping. After shipping, it takes maximum 4-5 days for delivery to the Metro cities. In case, your town/city is farther away, it may take 1-2 additional days.

Question 2

What payment methods are accepted?

Accepted Answer

You can pay securely with Razorpay using: 💳 Credit/Debit Cards (Visa, Mastercard, RuPay, Amex) 🏦 Net Banking (50+ banks) 📲 UPI (Google Pay, PhonePe, Paytm, BHIM & more) 🛒 Wallets (FreeCharge, PayZapp, Airtel Money, MobiKwik) 🏷️ EMI Options (Credit/Debit Card EMI, No-Cost EMI) 🌍 PayPal & International Cards (on request)

Question 3

Can I Change My Shipping Address?

Accepted Answer

Yes, you can change your shipping address before your order is dispatched. Simply contact our support team with your updated address details.
 👉 Once the order has been shipped, the address cannot be changed.

Question 4

Can I Make Changes To An Order I Have Already Placed With GHP-Goodwill Herbal Pharmacy?

Accepted Answer

At GHP-Goodwill Herbal Pharmacy, we understand that sometimes changes are necessary after an order has been placed. If you need to modify your order, please contact our customer service team as soon as possible. We can accommodate changes to your order if it has not yet entered the shipping process. To ensure timely assistance, please provide your order number and specific details regarding the changes you require. Our team will work diligently to make the necessary adjustments and keep you informed throughout the process. However, once an order has been shipped, we are unable to make any changes. We appreciate your understanding and will do our best to meet your needs.

Question 5

Can I cancel my order with GHP-Goodwill Herbal Pharmacy?

Accepted Answer

Yes, you can cancel your order with GHP-Goodwill Herbal Pharmacy. To initiate the cancellation, please contact our customer service team as soon as possible. Kindly note that cancellation requests must be made before the order has been processed and shipped. Once your order has been dispatched, we will not be able to cancel it. However, we do accept returns in accordance with our return policy. For your convenience, you may reach our customer service team via phone or email, and our representatives will guide you through the cancellation or return process. Thank you for choosing GHP-Goodwill Herbal Pharmacy, where we promote health through nature's wisdom.

Question 6

Will I get a refund for shipping if I cancel my order?

Accepted Answer

If you cancel your order before it has been shipped, we will refund the full amount, including the shipping cost. However, if the order has already been dispatched, we cannot refund the shipping cost. Contact our customer service team for assistance.

Question 7

How can I contact customer service at GHP-Goodwill Herbal Pharmacy?

Accepted Answer

At GHP-Goodwill Herbal Pharmacy, we value your inquiries and strive to provide the best support for your needs. You can contact our customer service team through multiple channels:

1. **Phone:** Call us at 8340566354 during business hours From 10:00AM To 6 PM, to speak directly with a representative.
2. **Email:** Send us an email at goodwillherbalpharmacy20@gmail.com, for any questions or if you need assistance with your order. We aim to respond within 24 hours.
3. **Online Contact Form:** Visit our website at https://ghp-ayurved.in and fill out the online contact form available under the "Contact Us" section. Provide the necessary details, and we will get back to you promptly.

Our commitment at GHP-Goodwill Herbal Pharmacy is to promote health through nature's wisdom, and we're here to support you with any inquiries about our herbal medicines and services.

Question 8

How can I track my order from GHP-Goodwill Herbal Pharmacy?

Accepted Answer

At GHP-Goodwill Herbal Pharmacy, we prioritize your convenience and the transparency of your order process. Once you’ve placed an order with us, you will receive a confirmation email containing your order details. As soon as your order is dispatched, we will send you another email with your tracking number and a link to our courier service’s tracking page. You can use this tracking number to monitor the progress of your shipment in real-time. If you encounter any issues or have additional questions about your tracking information, please contact our customer service team through our website’s contact form or call us directly. We are committed to ensuring that your herbal remedies arrive promptly and safely, reflecting our mission of promoting health through nature's wisdom.

Question 9

How Much Does Shipping Cost?

Accepted Answer

We charge a flat shipping fee of ₹50 on all orders.

Question 10

What is your return policy?

Accepted Answer

We accept returns if the product is damaged, defective, or incorrect at the time of delivery. Notify us within 7 days of receiving your order. Please note, opened or used products cannot be returned for hygiene and safety reasons.

Question 11

What Happens If There Has Been A Delevery Mishap (Damaged Or Lost Item)?

Accepted Answer

Don’t worry! If your order arrives damaged or goes missing in transit, please contact us immediately with your order details and photos (in case of damage). After verification, we will send you a replacement or provide a full refund, as per your preference.

Question 12

Can I Exchange My Order?

Accepted Answer

Currently, we do not offer direct exchanges. However, if you receive a damaged, defective, or wrong item, we will happily arrange a replacement or refund after verification.

Question 13

Am I Secure To Use My Credit/Debit Card/Net Banking Details On This Web Site?

Accepted Answer

Yes, absolutely! All online transactions on our website are processed through Razorpay’s 100% secure payment gateway, which uses advanced SSL encryption and follows PCI-DSS compliance standards. This ensures your Credit/Debit Card and Net Banking details are completely safe and never stored on our servers.

Question 14

Do I need an account to place an order?

Accepted Answer

Yes, you need to create an account to place an order. This ensures secure transactions and smooth order tracking.

Question 15

What if the product I want is out of stock?

Accepted Answer

If a product is out of stock, it will be marked as “Sold Out” on our website. Contact our support team to find out when it will be available again, or we will notify you once it is back in stock.

Welcome to GHP-Goodwill Herbal Pharmacy

Frequently asked questions